Frequently asked questions
What are the delivery times?
What are the delivery times?
Delivery to the United Kingdom takes between 8–12 business days. You will receive a tracking number by email once your order has been dispatched.
What is your Refund Policy?
What is your Refund Policy?
You have 14 days from the date of receipt to return your mirror for a full refund or exchange, provided it is returned in its original condition and packaging. Return shipping costs are the responsibility of the customer. To initiate a return, please contact us at support@aloryamirrors.com.
How do I hang the mirror safely?
How do I hang the mirror safely?
Each mirror comes with the necessary fixings for installation. We recommend using wall plugs and screws appropriate for your wall type (plasterboard, brick, or concrete). If in doubt, we advise consulting a professional fitter. Always ensure the fixings are securely anchored before hanging.
Can the mirror be used in a bathroom?
Can the mirror be used in a bathroom?
Yes, all our mirrors are suitable for bathroom use. However, we recommend ensuring adequate ventilation in the room to prevent excessive humidity, which may affect the frame over time. Avoid direct and prolonged water contact with the frame.
Still have a question?
Still have a question?
We are here to help! If you can't find the answer you're looking for, feel free to get in touch with our customer service team. We're available Monday to Friday, 9:00 am to 6:00 pm.
📧 support@aloryamirrors.com
We aim to respond to all enquiries within 24 hours.